Last Updated: October 2, 2026. This policy applies to all subscription and credit pack purchases made through SUPREME AI Pvt. Ltd. via supported local payment partners (eSewa & Khalti).
Unused credit packages are eligible for a 100% refund within 7 calendar days of purchase. If any credits from the pack have been consumed, the pack is non-refundable.
Monthly Premium plans are eligible for a full refund within 3 calendar days of purchase, provided the plan has not been utilized for AI reasoning or generation tasks.
SUPREME AI Pvt. Ltd. (Registered Office: Lalbandi-01, Nawalpur, Sarlahi, Nepal · Reg. No. 388869/82/83 · PAN 623581841) is committed to transparent, fair pricing and customer satisfaction. All purchases are processed directly in Nepali Rupees (NPR) via licensed payment service providers (eSewa and Khalti). Because we do not enforce recurring auto-debits, every renewal and pack top-up is initiated with your explicit consent.
• Must be requested within 7 days from the transaction completion timestamp.
• The purchased credit balance must remain completely unspent.
• Once any portion of the credits is deducted for model inference, image generation, or tooling, the package is deemed fully consumed.
• Must be requested within 3 days (72 hours) from the subscription activation timestamp.
• The account must not have utilized Premium model allocations (e.g. Gemini 2.5 Flash / Pro reasoning) during this window.
• Upon refund approval, the account immediately returns to the standard Free tier.
To ensure total financial security and prevent third-party misappropriation, all approved refunds are credited directly back to the original payment source used during checkout:
To initiate a refund request, submit an email to our support desk or message us through the platform contact portal:
Please provide the following details:
SAI-YYYY-XXXXXX)Our billing team reviews all refund requests within 2 to 3 business days. Once verified and initiated with eSewa or Khalti, the funds typically reflect in your wallet within 24 to 48 hours according to payment network settlement cycles.
Refunds will not be granted in cases where accounts have been suspended for violations of our Acceptable Use Policy (including automated scraping, denial of service attempts, or model reverse-engineering).
Contact our billing operations team directly: